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[Glenuendo]

Help!!!  It has been a couple of weeks that my speak is showing "LOAd".  I took the speak to a local store and they looked at it like they had no idea what to do and gave it back to me saying sorry.  It was purchased for me as a Christmas present.  I have tried the reset button at the bottom of the speaker, I have held it down for 30 second.  I have tried that in combination with the power/mic button on the back.  I have tried the power/mic button and held it down for 30 seconds.  Nothing works.  I unlinked it from my Google Home app.   

[KyleR-BBY Senior Social Media Specialist]

Hi, Glenuendo,

Thanks for reaching out to us about this,and for joining our community. 

It looks like you've tried all of the correct troubleshooting steps on this. Please give us a call at (877) 467-4289 to speak to our dedicated support team. We'll dig in and see if there are any additional troubleshooting we can help with.

Sincerely, 

[Glenuendo]

Well, I don't know if there is anything else that can be done.  Tech support agreed that it is faulty but since I can't find the sales info either my wife's info nor mine and the sales line couldn't either, it's going in the trash.  Kinda bumed about the whole thing.