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[tkosma]

Best Buy customer relations got back to me finally.  They honored the warranty and exchanged the unit for an Insignia NS-WBRDVD.  Much to my delight, all my BD play fine on this new unit.  Not really sure I would have gone with another Insignia, but since Best Buy exchanged the unit straight across, I wasn't going to complain too much.  Considering I doubt Insignia was ever going to try and make this issue right...

[kellygeorge]

I don't know if they will let you, but I highly recommend buying the Black Tie replacement plan. For my NS-BRDVD it cost $30, and it is a 4 year replacement warranty. If the item is discontinued and stops working, it will be replaced with the unit that replaces that model (if it can't be repaired).

I usually don't like to fall for the "special warranty" scheme, but with how unreliable the whole bluray format has been, I went for it. Surely this model will be discontinued and left without future firmware updates within a year. 

[Gonzalo-INSG]

Hello kaolani,

Welcome to Community@Inisgnia™!

In this case, this player is the first model we launched. Although the Blu-ray Disc specification has been finalized, engineers continue to work on advancing the technology, and we launch update periodically to keep updated. My advise will be to keep posted, and check our website www.insigniaproducts.com for updates on the firmware.

Thank you,
Gonza
Insignia™ Support Team

[mmysam]

NS-BRDVD Worked fine for 9 months and now it will not play BR Disks. DVDs OK.  latest firmware is dine. I get a Disk error – playback feature may not be available on this disk. (tried 10 blue ray titles) plz help.

[mmysam]

Support Team please help. I haven't used this player much, maximum 15 BRDISKs. tried all the solutions that I can think of. Plz help. DVDs works fine.

[John-BBY Social Media Specialist]

Hello mmysam,

Welcome to Community@Insignia™!

I would recommend that you try the following:  reset the player to factory default settings, then power-cycle the unit (turn it off, then unplug it for several minutes).  After this step, reinstall the latest firmware update.  If your player still will not play Blu-ray disks, I would suggest returning with it to the place of purchase to pursue service options.

Regards,
John
Insignia™ Support

[mmysam]

Hi John

Thank you and how do I reset the player to factory default settings?  I tried the default setting option in setup and no luck. Please advice.

[John-BBY Social Media Specialist]

Hello again mmysam,

It sounds like you went to the right place.  After opening the on screen menu, go to Setup, then Restore Defaults on the resulting Initialize menu.  Press enter, then enter, then Setup to close the menu.  Details can be found in the owner's manual.

Regards,
John
Insignia™ Support

[mmysam]

Hi John

No luck, so this means my player is dead. Right? My bad luck I didn't keep the invoice. Anything else that I can do ? Do you think I should clean the lens?

Thank you for your fast respond.

[John-BBY Social Media Specialist]

Hello mmysam,

You may certainly try cleaning the lens as it will solve some disk playback issues.

As the product has a one year factory warranty and a receipt is required for warranty service, I would recommend contacting the retailer where you made the purchase to obtain a copy of your receipt.  After you have the receipt, visit the retailer with your player to pursue service options.

Regards,
John
Insignia™ Support