01-03-2010 08:50 PM
01-03-2010 08:55 PM
I don't know if they will let you, but I highly recommend buying the Black Tie replacement plan. For my NS-BRDVD it cost $30, and it is a 4 year replacement warranty. If the item is discontinued and stops working, it will be replaced with the unit that replaces that model (if it can't be repaired).
I usually don't like to fall for the "special warranty" scheme, but with how unreliable the whole bluray format has been, I went for it. Surely this model will be discontinued and left without future firmware updates within a year.
01-06-2010 10:59 AM
Welcome to Community@Inisgnia™!
In this case, this player is the first model we launched. Although the Blu-ray Disc specification has been finalized, engineers continue to work on advancing the technology, and we launch update periodically to keep updated. My advise will be to keep posted, and check our website www.insigniaproducts.com for updates on the firmware.
Insignia™ Support Team
02-01-2010 02:21 PM
NS-BRDVD Worked fine for 9 months and now it will not play BR Disks. DVDs OK. latest firmware is dine. I get a Disk error – playback feature may not be available on this disk. (tried 10 blue ray titles) plz help.
02-02-2010 02:43 PM
02-03-2010 01:20 PM
Welcome to Community@Insignia™!
I would recommend that you try the following: reset the player to factory default settings, then power-cycle the unit (turn it off, then unplug it for several minutes). After this step, reinstall the latest firmware update. If your player still will not play Blu-ray disks, I would suggest returning with it to the place of purchase to pursue service options.
02-03-2010 01:48 PM
Thank you and how do I reset the player to factory default settings? I tried the default setting option in setup and no luck. Please advice.
02-03-2010 02:16 PM
02-03-2010 02:31 PM
No luck, so this means my player is dead. Right? My bad luck I didn't keep the invoice. Anything else that I can do ? Do you think I should clean the lens?
Thank you for your fast respond.
02-05-2010 08:56 AM
You may certainly try cleaning the lens as it will solve some disk playback issues.
As the product has a one year factory warranty and a receipt is required for warranty service, I would recommend contacting the retailer where you made the purchase to obtain a copy of your receipt. After you have the receipt, visit the retailer with your player to pursue service options.