Home Audio & Video

[Firestorm1]

As of Aug 27 my Insignia Smart speakers won't run routines. This feature was working for months before Aug 27. I have tried all the usual troubleshooting - reboot, factory reset, reboot router, relink Google account etc. Does anyone else have this problem or know of a fix?

[Firestorm1]

Its been at least 5 weeks since continued conversation suddenly stopped working. Resets do NOT fix this problem. Does anyone at Best Buy or Insignia have a explanation or a working solution? Or ANY update at this point?

[Powel]

There is a number of unresolved issues with this product, my guess is that a fix is not coming, it has been 8 months since the last update and it seems that support for this product has ended.Hopefully it does not become a paperweight in the future. Lesson learned when buying Insignia products !

This thread will receive the same cut and pasted response as the others and marked as solved so no further comment can be made.

[bdg004]

I'm having the same issue. Please take a look into this Best Buy/Insignia Support.

[Powel]

I am having the same issue, worked for months and as of today no longer functions.

[TheSmee]

Same here.  I left feedback on Google Home.  We noticed last night.

Left feedback here too: https://support.google.com/assistant/thread/286902?hl=en

[User856140]

Having the same issue, custom routines work on my Google home minis but no longer on my insignia speaker i can verify they worked prior to this week the speaker is on:

System firmware version: 306

Cast firmware version: 1.28.101871

Language: English (United States)

Country code: US

[Sam-BBY Retired: Social Media Specialist]

Hello, everyone!

Thank you for taking the time to reach out to us here on the forum about your Insignia™ smart speakers. Using these speakers with a smart assistant like Google Assistant or Amazon Alexa adds a ton of convenience to your everyday life.

I would recommend contacting Insignia™ Support at 877-467-4289 so our agents can help troubleshoot your individual configurations in the moment.

Kind regards,

[Firestorm1]

Thanks for replying but many people have already contacted both Insignia and Best Buy support about this issue. Best Buy has already confirmed they are working with Google on a fix. This is a widespread problem affecting most 3rd party devices. Please check with your department and maybe you can provide a more helpful answer.