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Posts: 1
Registered: ‎05-11-2019

Insignia ns-cspgasp not connecting to or even seeing 5ghz networks?

I've had one of these Google Home bluetooth speakers for a couple of years now, never had any real problems with it.  

However, less than a week ago, the display stopped showing the time & temp, I power cycled it a number of times, did a reset by holding down the mic button until I got the setup prompts, etc., I finally figured out that the device no longer sees any 5ghz network - it's only seeing the 2.4ghz networks around me.  


It's almost like a firmware update got pushed out to these things that broke this, because it was working fine up until a few days ago.  


Has anyone heard of anything like this on these?

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Registered: ‎01-03-2013

Re: Insignia ns-cspgasp not connecting to or even seeing 5ghz networks?

Hello, UncleTupelo, 


Thank you for reaching out to us regarding your Insignia Bluetooth speaker with Google Assistant. Not having it connect appropriately to show the time and temperature would be quite frustrating. It sounds like you've already done some troubleshooting of your own, restarting it and power cycling it. I would encourage you to contact our advanced support team at (877) 467-4289.


Tasha|Social Media Specialist | Best Buy® Corporate
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