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New Member
Posts: 3
Registered: ‎01-05-2019

Insignia Voice and using contacts from iPhone for dialing

Hello all. According to this article, https://support.google.com/googlehome/answer/7363847?co=GENIE.Platform%3DiOS&oco=0, I should be able to upload contacts from my iPhone to the speaker in order to make calls from the speaker, but I'm not seeing the "Contacts Upload" option, and perhaps this is because the cast version installed on my Insignia Voice is 1.32.129357 when I need to be at (at least) 1.36.141215. It's a pain to have to add contacts to my Google account (which I don't use for calling) when I should be able to just have them uploaded to the speaker from my iPhone. Yes, if I add contacts with phone numbers to Google contacts then I can make calls just fine, but again I would rather have it us the phone numbers for the contacts already on my iPhone. Thanks!

Posts: 6,573
Topics: 111
Kudos: 420
Solutions: 299
Registered: ‎11-30-2015

Re: Insignia Voice and using contacts from iPhone for dialing

Hello, KenPuckett,

 

Welcome to our community! Thank you for sharing your frustrating regarding the calling feature of your Insignia Voice Speaker. We’d be happy to see what advice we can share with you at this time.

 

Can you please confirm which of our Insignia Voice speakers you have? Have you attempted to force an update? We’d be happy to confirm what the current firmware should be. I know a few days one was pushed out and other features are now working as expected. You’re welcome to check our thread here about forcing a firmware update. We look forward to your reply!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-05-2019

Re: Insignia Voice and using contacts from iPhone for dialing

It's the NS-CSPGASP.

Firmware: 314

Cast firmware: 1.32.129357

Posts: 6,573
Topics: 111
Kudos: 420
Solutions: 299
Registered: ‎11-30-2015

Re: Insignia Voice and using contacts from iPhone for dialing

Hello KenPuckett,

 

Thank you so much for your patience you had waited for our reply. We were able to double check and the firmware on your speakers are up-to-date. Please note that calling is not a feature our Insignia Voice Speakers support at this time.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-05-2019

Re: Insignia Voice and using contacts from iPhone for dialing

I can make calls just fine on the Insignia Voice right now, but only if I say "OK Google call xxx xxx xxxx" or "OK Google call Bob", if "Bob" happens to be a contact I have in my Google Contacts. Just trying to get it to "see" my contacts on my iPhone.

Member
Posts: 22
Registered: ‎12-16-2018

Re: Insignia Voice and using contacts from iPhone for dialing

I think you are going to have to sync all contacts from the iphone to the google account.

I dont think the eco systems of Android & ios will let you read contacts direct off the iphone

 

I may be wrong, even though this google home is not the same as this speaker, they do share much of the same features & server. Ask here

https://old.reddit.com/r/googlehome/new/

 

just maybe someone will lead you in the right direction, it may require a 3rd party app