Home Audio & Video

[Chito_a]

I purchased 2 of these speakers about a year ago and both were working fine until about 3 months ago. I've started getting dashes instead of time on the display and "Something went wrong, try again in a few minutes" gets played sporadically. It's on version 314, Cast firmware version: 1.32.129357. What is causing this? Are these only meant to work for about a year?

[Mariah-BBY Retired: Social Media Specialist]

Hello, Chito_a,

Welcome to our community! Thank you for choosing Insignia for your smart speaker. I understand how frustrating it would be for your speaker to not be working as expected.

Over the weekend, we rolled out new firmware with the help of our friends at Google. Has your speaker updated? Are you still having an issue?

Respectfully,

[CassidyWaynePoynter]

When is our product expected to have a working continued conversation? 
Both my Insignia Speakers show up under the Home app as Continued Convesation being enabled, but neither of my devices will open the mic back up after a request without saying hey google

[jaaxx]

Continued Conversation worked for about 2 weeks some time ago when it was first rolled out by Google. It worked flawlessly. It was then intentionally disabled by either Insignia or Google.

Bottom line is, the device is perfectly capable, but someone does not want you to have that feature.

[jaaxx]

And now I get to eat my words!  As of this morning (3/6/19) Continued Conversation is working on all 5 of my speakers.

[Powel]

Continued Conversion working as of today, I don't see a change in the firmware version but it works on all 4 of my speakers