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Posts: 1
Registered: ‎10-08-2020

Insignia TV won't connect to Insignia Soundbar

I have the Insignia ns-50dr620na18 50 inch TV, and the Insignia NS-SB515 sound bar. I have them connected with a newly ordered digital optical cable, but for the life of my I can't figure out how to make actual TV audio come through the soundbar.  I have the soundbar's source set to optical, but I couldn't find any clear info about how to do it on the TV. I set the audio to TV speakers off, I've also tried setting the audio mode to PCM (and everything else) all with the tv speakers muted, but I get nothing. Am I missing something

Posts: 18,395
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Registered: ‎09-29-2008

Re: Insignia TV won't connect to Insignia Soundbar

Welcome to our community, DakotaAL.

 

Based on your message, it sounds like you have connected your devices properly and that your troubleshooting has been thorough.

 

At this point, I recommend contacting Insignia Support at (877) 467-4289 for further assistance with your home theater set up.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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