10-08-2020 09:40 PM
I have the Insignia ns-50dr620na18 50 inch TV, and the Insignia NS-SB515 sound bar. I have them connected with a newly ordered digital optical cable, but for the life of my I can't figure out how to make actual TV audio come through the soundbar. I have the soundbar's source set to optical, but I couldn't find any clear info about how to do it on the TV. I set the audio to TV speakers off, I've also tried setting the audio mode to PCM (and everything else) all with the tv speakers muted, but I get nothing. Am I missing something
10-10-2020 11:10 AM
Welcome to our community, DakotaAL.
Based on your message, it sounds like you have connected your devices properly and that your troubleshooting has been thorough.
At this point, I recommend contacting Insignia Support at (877) 467-4289 for further assistance with your home theater set up.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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