Insignia Soundbar doesn't work with all apps on my Samsung TV

Felipe3 · ‎01-09-2020

My insignia Soundbar (NS-SBAR21F20) is connected to my Samsung smart TV via digital optical cable and works when I watch YouTube videos but not with my Netflix, Amazon, or Hulu apps.

Kayla-BBY · ‎10-19-2017

Hi, Felipe3,

Welcome to the Best Buy Community! If you’re using a digital optical cable, make sure your source (the TV) is set to PCM format. If it is, I would recommend connecting with Insignia Support via phone at (877) 467-4289 for in the moment troubleshooting.

Thanks,

Kayla

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Insignia Soundbar doesn't work with all apps on my Samsung TV

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