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New Member
Posts: 3
Registered: ‎12-21-2020

Insignia NS-SONIC20

Anyone out there buy 2 of these wireless bluetooth speakers? Cannot pair the 2, Insignia help desk cannot figure it out either, directions are straight forward but do not work, I can pair 1 speaker and the sound is great  please advise thanks

Posts: 18,395
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Solutions: 506
Registered: ‎09-29-2008

Re: Insignia NS-SONIC20

Welcome to our community, mspace1.

 

To what device(s) are you attempting to connect your speaker? Are you attempting to connect both speakers to one device or more than one?

 

If you will please reply with the brand and model number of the device(s) you're hoping to connect, it would be very helpful.

 

I look forward to hearnig from you.

 

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-21-2020

Re: Insignia NS-SONIC20

Thanks john trying to connect both speakers to my Android phone using the TWS feature
Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Insignia NS-SONIC20

[ Edited ]

mspace1,

 

Based on my research, you may need to enable "dual audio" in your Bluetooth settings if both speakers are to be connected and used simultaneously. It's my understanding that your phone would need to run Bluetooth 5.0 for this feature.

 

I wasn't able to find any further information than this, so if needed, I would have to recommend contacting the phone manufacturer or your cellular provider for further assistance since it sounds like--from your initial message--the speakers themselves are functioning as intended.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-21-2020

Re: Insignia NS-SONIC20

Thanks john was able to connect via a friends phone (v5??) And the config works on my phone v4 mystery solved