12-22-2020 12:57 PM
Anyone out there buy 2 of these wireless bluetooth speakers? Cannot pair the 2, Insignia help desk cannot figure it out either, directions are straight forward but do not work, I can pair 1 speaker and the sound is great please advise thanks
12-24-2020 03:29 PM
Welcome to our community, mspace1.
To what device(s) are you attempting to connect your speaker? Are you attempting to connect both speakers to one device or more than one?
If you will please reply with the brand and model number of the device(s) you're hoping to connect, it would be very helpful.
I look forward to hearnig from you.
12-24-2020 04:16 PM - edited 12-24-2020 04:17 PM
Based on my research, you may need to enable "dual audio" in your Bluetooth settings if both speakers are to be connected and used simultaneously. It's my understanding that your phone would need to run Bluetooth 5.0 for this feature.
I wasn't able to find any further information than this, so if needed, I would have to recommend contacting the phone manufacturer or your cellular provider for further assistance since it sounds like--from your initial message--the speakers themselves are functioning as intended.
I hope this helps. Thank you for writing to us.