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New Member
Posts: 2
Registered: ‎05-17-2020

Insignia NS-CSPGASP2 has become unconnected and will not reconnect

Hey,

 

I've had the Insignia speak model mentioned above for a couple years now and all of a sudden it has disconnected.  It says "SET" on the display, and tells me to download Google Home for setup.  I have that, and I have gone through the steps on Google Home, and after several minutes the Google Home app tells me it could not connect to the Insignia device. I've done the reset by holding the button on the back and the same with the reset pin-hole on the bottom; nothing.  Please help. 

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia NS-CSPGASP2 has become unconnected and will not reconnect

Hello, DanielSmith,

 

Thanks for reaching out to us, and for joining our community. I’m sorry to hear that won’t reconnect to properly. 

 

One thing that may help is restarting your router. Once you do that, reconnect your speaker and phone or tablet to the network. Hopefully that’ll solve the issue.

 

Please let me know if it doesn’t.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-17-2020

Re: Insignia NS-CSPGASP2 has become unconnected and will not reconnect

That did it!  Thank you!

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia NS-CSPGASP2 has become unconnected and will not reconnect

Hi, DanielSmith,

 

That’s awesome news! Thanks for letting us know it helped. 

 

Please reach back out if I can ever help you out again in the future.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!