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[S4F4M]

I turned my Insignia FireTV 55" NS-55DF710NA19 on this morning, and after the "Insignia | FireTV Edition" splash screen, it just starts cycling firetv dot dot dot" (on a black screen) over and over.

Does this mean it is updating firmware and I need to wait?
Or is it stuck in a loop?

Is there a way to hard reset to factory with the power button/remote when it's in this mode?

[S4F4M]

Oh, I've unplugged it for 15 minutes, and still.the same thing upon replugging and turning on.

[John-BBY Social Media Specialist]

S4F4M,

Welcome to our community.

For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

I hope this helps. Thank you for writing to us.