12-29-2019 04:17 AM
I bought an Insignia fire TV a while back. At some point I lost the remote but did nothing about it as I could use my wifi. Some time after that I changed internet providers disabling my TV heavily. I can only change the input and volume using a remote connected to a firestick that was paired. I eventually put an ethernet cable into it which allows it to use the full functions using the fire TV app. However I can only do this while it is plugged in with an ethernet which I use for other things. I want to know if it is possible to change the TV to connect to wifi while an ethernet is plugged in.
12-29-2019 10:27 AM
Welcome to our community. I'd be happy to see if I can help you get that television connected to Wi-Fi.
Can you please get back to me with the model number on that television? That'll help me try to find the right process to get this done.
12-30-2019 04:06 AM
I can't get the Model number as getting the TV unhooked from the wall is a pain, but it's one of these TVs https://www.bestbuy.com/site/insignia-43-class-led-2160p-smart-4k-uhd-tv-with-hdr-fire-tv-edition/62...
12-30-2019 11:58 AM
It looks like you'll need a remote to get that television connected to Wi-Fi. You can pick up a replacement remote here.
Please let me know if you have any questions or if I can help out with anything else.
12-30-2019 03:18 PM
You can also give Insignia Support a call at (877) 467-4289 to see if there is an alternate solution here. From what I'm seeing, a replacement remote is the best solution, however.