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New Member
Posts: 3
Registered: ‎12-29-2019

Insignia Fire TV lost remote struggles

I bought an Insignia fire TV a while back. At some point I lost the remote but did nothing about it as I could use my wifi. Some time after that I changed internet providers disabling my TV heavily. I can only change the input and volume using a remote connected to a firestick that was paired. I eventually put an ethernet cable into it which allows it to use the full functions using the fire TV app. However I can only do this while it is plugged in with an ethernet which I use for other things. I want to know if it is possible to change the TV to connect to wifi while an ethernet is plugged in.

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia Fire TV lost remote struggles

Hi, AngelRichards,

 

Welcome to our community. I'd be happy to see if I can help you get that television connected to Wi-Fi.

 

Can you please get back to me with the model number on that television? That'll help me try to find the right process to get this done.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-29-2019

Re: Insignia Fire TV lost remote struggles

I can't get the Model number as getting the TV unhooked from the wall is a pain, but it's one of these TVs https://www.bestbuy.com/site/insignia-43-class-led-2160p-smart-4k-uhd-tv-with-hdr-fire-tv-edition/62...

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia Fire TV lost remote struggles

Hi, AngelRichards,

 

It looks like you'll need a remote to get that television connected to Wi-Fi. You can pick up a replacement remote here.

 

Please let me know if you have any questions or if I can help out with anything else.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-29-2019

Re: Insignia Fire TV lost remote struggles

That's unfortunate, oh well, thanks anyway

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia Fire TV lost remote struggles

Hi, AngelRichards,

 

You're welcome. 

 

You can also give Insignia Support a call at (877) 467-4289 to see if there is an alternate solution here. From what I'm seeing, a replacement remote is the best solution, however.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!