07-01-2020 04:49 PM
The wireless features on my Insignia™ - 13.8 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - Stainless steel stopped working. After doing some researach, it appears that this feature is discontinued. What type of compensation is being done since I paiad for a "smart" freezer that is no longer working as advertised.
07-03-2020 01:33 PM
I can understand how surprising it would be to discover that features that I'm used to using on my appliances suddenly stopped working. I apologize for any inconvenience that this has caused you. To get support with this, please connect with Insignia at (877) 467-4289.
07-11-2020 02:32 PM
I am getting the run around with this issues. Called Insignia. They said the are not able to do anything becuase the progrm is over to offer a rebate. The issue I have with that is the the system is still under a 1 year warranty! Was then directed to call the Best Buy number, which they told me to call Insignia. Went to t a store and asked to speek with manager, and they told me to call the Best Buyt number and ask for a amager. Getting thrown into a loop. It is really dissapointing that I paid for a smart freezer that is no longer 'smart'. False dvertising at its finest!
07-11-2020 03:28 PM
I appreciate you taking the time to share this feedback with us here on the Best Buy forum. While perhaps not ideal, it appears that you should still be able to use the control panel to switch modes and otherwise control your product. For more about how to control your Insignia model NS-UZ14XSS8, you’re also welcome to review your product’s User’s Guide. I hope this helps!
07-11-2020 03:50 PM
Absolutelly this is not idea. I paid for a smart freezer, but essentially that function is no longer working. If I wanted a normal freezer I would have purchased a cheaper freezer. What can be dont at this point on BBs behalf?
07-11-2020 04:25 PM
As mentioned by the agent at Insignia, the end of life program that was previously available for products which used the Insignia Connect App is completed and no longer available. See the post here for more details about the end of the Insignia Connect app. I’m sorry for any disappointment or inconvenience this answer my cause.
07-11-2020 05:54 PM