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New Member
Posts: 2
Registered: ‎08-04-2022

Re: Insignia Air Fryer Recall

Best Buy , you sent me a return package for my air fryer and now for months i am getting the run around and being told that mt case is going to be escalated as you sent me the wrong shipping return label looks like and UPS cant help as they shipped the package to the address you had on the return label, provided the UPS tracking to customer service 100 times and NO One has yet gotten back to me! I WANT my airfryer credit or my airfryer back! this is ridiculious now. Can someone get back to me ASAP

Posts: 76
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎01-17-2020

Re: Insignia Air Fryer Recall

Hello, Bjames03,

 

Welcome to our Online Community Forums!

 

I appreciate you taking the time to contact us about your situation. I certainly understand where you are coming from, given the circumstances with shipment. I'd love to provide some clarity on next steps here. 

 

Please send us a private message with your full name, phone number and email.

 

Chat soon,

Blue|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-04-2022

Re: Insignia Air Fryer Recall

You were no help sorry. you gave me a toll free number that never picks up or returns messages. This is actually can be considered and fall under theft. You sent me a recall notice, followed by a return box and label and now no one is available for answers or to honour the refund
Posts: 59
Topics: 1
Kudos: 6
Solutions: 3
Registered: ‎11-08-2021

Re: Insignia Air Fryer Recall

Hello, Bjames03.

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your refund. I would be reaching out to someone if I had questions about it too.

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

 

Regards,

Jason|Social Media Specialist | Best Buy® Corporate
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Posts: 3,438
Topics: 50
Kudos: 127
Solutions: 183
Registered: ‎10-19-2017

Re: Insignia Air Fryer Recall

This topic has been moved to its own thread under the board Other Customer Service Support for further review.

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Posts: 1,038
Topics: 57
Kudos: 135
Solutions: 59
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall

This topic has been moved to its own thread under the board Other Customer Service Support for further review.