Home & Appliances

[srtbn4]

How come the door seals shut like a vacuum right after closing? If I close the door and try to re-open (in case I forgot something), it seals shut and is very difficult to open. Almost like it needs to decompress or something before being able to open again. I have to wait several minutes to open again.

[KyleR-BBY Senior Social Media Specialist]

Hello, srtbn4,

Thanks for joining our community. I'd like to take a look into that freer so I can see if I can offer you any advice, because that doesn't seem like normal behavior. 

Can you please get back to me with the model number of that freezer so I can get started?

Sincerely, 

[srtbn4]

NS-UZ7WH0

[KyleR-BBY Senior Social Media Specialist]

Hi, srtbn4,

Thanks very much.

I just verified that this isn't normal behavior. You can call Insignia Support at (877) 467-4289 for some troubleshooting help.

If this was bought in November or December, it should still be returnable under our Return & Exchange Promise.  we can swap it out for a replacement in that case.

Please let me know if I can help out with anything else.

Sincerely,