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New Member
Posts: 3
Registered: ‎12-07-2019

Insignia upright freezer

How come the door seals shut like a vacuum right after closing? If I close the door and try to re-open (in case I forgot something), it seals shut and is very difficult to open. Almost like it needs to decompress or something before being able to open again. I have to wait several minutes to open again.
Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia upright freezer

Hello, srtbn4,

 

Thanks for joining our community. I'd like to take a look into that freer so I can see if I can offer you any advice, because that doesn't seem like normal behavior. 

 

Can you please get back to me with the model number of that freezer so I can get started?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎12-07-2019

Re: Insignia upright freezer

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Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia upright freezer

Hi, srtbn4,

 

Thanks very much.

 

I just verified that this isn't normal behavior. You can call Insignia Support at (877) 467-4289 for some troubleshooting help.

 

If this was bought in November or December, it should still be returnable under our Return & Exchange Promise.  we can swap it out for a replacement in that case.

 

Please let me know if I can help out with anything else.


Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!