12-21-2019 12:54 PM
12-22-2019 11:18 AM
Thanks for joining our community. I'd like to take a look into that freer so I can see if I can offer you any advice, because that doesn't seem like normal behavior.
Can you please get back to me with the model number of that freezer so I can get started?
12-22-2019 11:53 AM
Thanks very much.
I just verified that this isn't normal behavior. You can call Insignia Support at (877) 467-4289 for some troubleshooting help.
If this was bought in November or December, it should still be returnable under our Return & Exchange Promise. we can swap it out for a replacement in that case.
Please let me know if I can help out with anything else.