Home & Appliances

[Brady12]

We bought this freezer yesterday and it's been plugged in 20 hours and still is not freezing a small cup of water or popsicle. Does it normally take this long? Or do we have a defective one? Thanks

[Mariah-BBY Retired: Social Media Specialist]

Hi, Brady12,

Welcome to our community! Thank you for your purchase of a 7 Cu. Ft. freezer. We’re sorry to hear that it’s not cooling as expected yet and you may have lost some Popsicles due to this issue.

Are you still having an issue with your freezer cooling? If you are, can you please verify that you’ve checked the following things regarding your freezer?

-Is your refrigerator securely plugged in?

-Can you please double check the outlet it’s plugged into is the correct voltage rating and matches what’s noted on the back of your freezer?

-Also, have you attempted to adjust the freezer setting and put on the Max setting?

We look forward to your reply to see what further advice or suggestions we can make on your behalf.

Respectfully,

[Brady12]

Yes we are still having issues. It is plugged in correctly to an appropriate outlet and is at the max setting. The freezer is running and is cold inside but not freezing.

[Mariah-BBY Retired: Social Media Specialist · Accepted solution]

Hey, Brady12,

Thanks for sharing that everything seems to be connected correctly on your end and the setting is on Max. Can you please give our advanced Insignia Support teams a call at (877) 467-4289? They’d be best positioned to provide some additional troubleshooting steps and/or offer what the next steps would be in this matter.

Respectfully,

[Brady12]

Thank you

[Mariah-BBY Retired: Social Media Specialist]

Brady12,

You’re very welcome! I hope you have a great rest of your weekend.

Best Wishes,