10-11-2019 08:43 PM
Model: Insignia NS-TO12SS8
The User Manual says to do the following before first-time use:
"Step 4. Set the temperature knob to Toast and the timer to 15 minutes.
This will burn off any oils remaining inside the toaster oven. Note: The oven may smoke during this process. This is normal for a new oven,
and it will not last more than 10-15 minutes"
This does nothing. The power does not come on.
Turning the Temperature knob to a baking temperature or broil turns the oven on, or turning the Temperature knob to Toast and turning the Toast Accu-Timer will turn the oven on.
But turning the Temperature knob to Toast and turning the Timer knob to 15 minutes does nothing.
I think the user manual instructions for first-time use are incorrect. Please advise.
Solved! Go to Solution.
10-12-2019 09:42 PM
I just got this email reply from Insignia Products after several back-and-forths about this issue. I was correct -- the user manual instructions for first-time use is wrong!
I am sorry for any issue you may be facing with your Toaster. I have consulted the instructions and you are correct. Though it is not stated, it is necessary to also turn the knob for the Accu-timer. Your toaster will then start to run and you can let is sit for the 10-15 minutes to get rid of the oils inside. I apologize for any confusion and inconvenience this may have caused you.
Please let me know if this works out. If you have any further questions, remember I am here to help.
Have a wonderful day,
10-13-2019 11:20 AM
Thanks for getting back to us with that information. I'm glad to hear that we were able to find a solution on this for you. I'm sorry about that misprint.
I just marked your message as an answer so that future customers can refer to it if the same issue pops up for them.
Please let me know if I can help you out with anything else.
|Kyle R|Senior Social Media Specialist | Best Buy® Corporate|
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