Home & Appliances

[scottkeen]

Model: Insignia NS-TO12SS8

The User Manual says to do the following before first-time use:

"Step 4. Set the temperature knob to Toast and the timer to 15 minutes. 
This will burn off any oils remaining inside the toaster oven.
Note: The oven may smoke during this process. This is normal for a new oven, 
and it will not last more than 10-15 minutes"

This does nothing. The power does not come on.

Turning the Temperature knob to a baking temperature or broil turns the oven on, or turning the Temperature knob to Toast and turning the Toast Accu-Timer will turn the oven on.

But turning the Temperature knob to Toast and turning the Timer knob to 15 minutes does nothing.

I think the user manual instructions for first-time use are incorrect. Please advise.

[scottkeen · Accepted solution]

I just got this email reply from Insignia Products after several back-and-forths about this issue. I was correct -- the user manual instructions for first-time use is wrong!

"Hello Scott,

<snip>

I am sorry for any issue you may be facing with your Toaster. I have consulted the instructions and you are correct. Though it is not stated, it is necessary to also turn the knob for the Accu-timer. Your toaster will then start to run and you can let is sit for the 10-15 minutes to get rid of the oils inside. I apologize for any confusion and inconvenience this may have caused you.

Please let me know if this works out. If you have any further questions, remember I am here to help.

Have a wonderful day,

Janina

Insignia Products"

[KyleR-BBY Senior Social Media Specialist]

Hi, Scott,

Thanks for getting back to us with that information. I'm glad to hear that we were able to find a solution on this for you. I'm sorry about that misprint.

I just marked your message as an answer so that future customers can refer to it if the same issue pops up for them.

Please let me know if I can help you out with anything else.

Sincerely,