08-21-2020 12:50 PM
08-24-2020 09:15 AM
Good day, Cscipione!
Thanks for checking in with us and welcome to our community!
What you have described here is quite a unique situation. I would recommend contacting Insignia for support at (877) 467-8289 so they can look in this further with you.
All the best,
|Andy|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.