08-21-2020 12:50 PM
08-24-2020 09:15 AM
Good day, Cscipione!
Thanks for checking in with us and welcome to our community!
What you have described here is quite a unique situation. I would recommend contacting Insignia for support at (877) 467-8289 so they can look in this further with you.
https://www.insigniaproducts.com/support.
All the best,
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