Home & Appliances

[Felecian]

I purchased an Insignia french door refrigerator in Oct 2019. The Mullion piece that goes between the 2 french doors is broken After 10 days of phone calls and emails and internet searches I finally spoke to someone today who told me the parts are discontinued. I have searched online and ebay and no parts available.These are brand new refrigerators - they only started selling them last year. DISCONTINUED ALREADY?

So now I have a broken refrigerator and BEST BUY is just shrugging their shoulders and saying "sorry- no parts"" !!!

This is not acceptable - but where do I go from here? I suspect it's time to start writing letters to Consumer bureaus and execs at Best Buy. 

Any suggestions?

[nckhammond]

I'm guessing you didnt buy the extended warranty?

Its probably made by Haier.... see if any Haier models look identical and call Haier for the part

[Felecian]

Did buy warranty but it was damaged so not covered. Been told it’s made by LG but they don’t have matching parts either. And already searched Haier - no parts available for them either

[nckhammond]

What is the full model number

[Felecian]

Insignia NS-RFD26ss9

[nckhammond]

looks like its made by hisense. there is not much in the way of pictures so i cant tell if you have to replace the door assemble or if its somthing else. https://encompass.com/model/ISGNSRFD26SS9

[Felecian]

Look at the column on the right marked "available" - It says NO for every single item. I got the part number from insignia - they could tell me that - but the parts are just not available - that is the issue!

[nckhammond]

yeah, but if you click on the part numbers is redirects you do best buys parts website, some parts are there. the entire door assemble if thats what it is, looks not available thou. 

[Felecian]

not available thru Best Buy parts either - been thru all this

[nckhammond]

there is something called a "door stopper" that looks backorder but available, but there isnt apicture, so i have no clue if t hats the part