Home & Appliances

[anon914]

I ordered the Insignia Chest Freezer over a month ago in December. Best Buy has attempted to Deliver the freezer FOUR times - three times the freezer has arrived severely dented and sent back, the fourth time the truck broke down. I have been on the call with best buy constantly attempting to get this freezer and ensure it arrives without dents. I have requested each and every time that they inspect the freezer for dents BEFORE they attempt to deliver it - this has never happened. 

After the last failed order, I was told a replacement would not be available until March (3 months delayed). I requested a comparable item and they did not provide any.

The delivery service is a joke - I have been without a freezer for over a month. Extremely careless and unreliable. 

I would not recommend purchasing any appliance from Best Buy if you want it to arrive in new condition or on time.

[Trey-BBY Social Media Specialist]

Good Evening, anon914.

Welcome to the Best Buy Forums!

Thank you for reaching out. I'm sorry to hear that you are having issues with your order. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you. You can send a private message by selecting the blue "Private Message" button to the right of my signature. I am currently heading out of the office for the weekend, but shall return Wednesday morning to assist. Looking forward to speaking with you then.

Kind regards,
 

[anon914]

It would be best if someone could back to me earlier that wednesday considering this item will be over 40 days late.

[anon914]

I am still waiting to be contacted by anyone at Best Buy

[Trey-BBY Social Media Specialist]

Good Evening, anon914.

I responded to your private message.

Kind regards,