10-29-2018 11:25 AM
Hello - we recently purchased a brand-new Insignia - 5.0 Cu. Ft. Chest Freezer Model: NS-CZ50WH6 from BestBuy. After delivery, we plugged the unit in and turned it on to get it to reach correct tempature. But once it's reached the temp the top door cannot be opened. It's as if the air pressure - cold air inside the freezer is keeping the top sealed shut and it cannot be opened. It is only after we turn off the unit that the door can be opened. Before I contact BB for a replacement unit, wondering if anyone else has experienced this problem??
10-30-2018 11:31 AM
A small deep freeze can certainly give you more room to feed your family. Discovering that the lid is difficult to open is a bit frustrating. Thank you for taking the time out of your day to seek our advice. We’d be happy to see if we can point you in the correct direction.
I took a peek into the products Q&A on BestBuy.com, and it appears that other customers have shared similar experiences with this model. One customer shared they opened and closed it a few times rapidly to resolve the issue. They guessed the issues was caused due to such a tight seal. You can review that suggestion here. Additionally, it could be condensation caused. Have you attempted to wipe down the rubber on the lid and the surface where the rubber comes into contact with it? Have you tried these troubleshooting suggestions yet? I believe even exchanging the unit the same issue could occur. I look forward to your reply to help you continue to look into this!
11-06-2018 11:40 AM
Hello - we have wipped down the rubber seal around the door. We've tried setting the freezer to its lowest setting and eveything in between. Unfortunately when the freezer reaches it's cooling temp, the door is sealed and is impossible to open, it is essentially sealed shut. I can literalyl lift the freezer up off the floor by holding the door. It does not open unless I unplug it and lt it cool down. Our unti it brand new - we have not even used it yet, BB is sending a replacement. But not sure if I want to keep this unit. Could it be design defect?
11-09-2018 03:00 PM
Thanks for looping us in on what troubleshooting steps you've tried so far. I'm happy to hear a replacement unit is on its way to you, and I hope you'll let us know how it performs once it arrives. If you have any further questions or concerns, please be sure to let us know.
Thank you for writing to us.