Home & Appliances

[Jpo2]

I'm installing the ice maker (ICEF2W2), but there don't appear to be any mounting holes on the inside of the freezer. Am I supposed to drill these holes myself, or are they missing?

[Jpo2]

Here are some pics of the inside. There are three little dimples where the holes are supposed to be, but i couldn't pierce through them with just the screw. Didn't want to actually drill through the wall without checking

[Riley-BBY Social Media Specialist]

Hello, Jpo2.

Thank you for reaching out to us and welcome to our Forums Support Page.

Making sure that you get your ice maker installed correctly is very import and I understand your frustration. You should not have to dill holes into your fridge in order to make sure the Ice maker stays in the unit. After taking a look into the situation, I have found a solution for your situation. On the product page of the model number you provided, there is documentation of the unit and in that document is a installation guild on how to install the unit. The documentation also shows how to install the ice maker in different configurations. I would recommend checking the website through this link here. 

I hope I was able to provide assistance with getting your set with your ice maker situation. If you have any questions, please let us know as soon as possible as we want to ensure you are set. I hope you have a wonderful day.

Thank you,

[Jpo2]

Hello,

Yes, I have the guide that you linked and it does not address this situation at all. I even double checked on the link you sent, but that link matches the installation guide that came with the ice maker.

[Jpo2]

So just to recap. Best buy screwed up my delivery, TWICE. I had to call two friends over to help me get this refrigerator inside and up my stairs. And now I'm discovering that it has no place to mount the ice maker? This is absolutely ridiculous, I am beyond infuriated with this experience.

[Riley-BBY Social Media Specialist]

Hello, Jpo2.

We do want to make sure that you are given the proper support for your situation and make sure you get the assistance need for your situation. If you do want assistance with your situation, I would be happy to take a look for you if you don't mind? Please reach out to us via private message were we can provide further support with your situation. Please do note that we do work with multiple clients at once and a response may not be immediate. Please let me know as soon as possible.

Thank you,