11-07-2022 06:26 PM
You've placed your order, gotten your order confirmation and the e-mail with your tracking information has arrived! Now you've just got the excitement of waiting for your package to arrive! Here are some tips that may help to make it a more pleasant experience!
During the holidays, all the various carriers deliver a lot of packages. All those packages mean a lot of updating of tracking numbers. This can also mean delays in your tracking information updating on their websites:
*** If after that time frame, your order is still not showing any tracking information beyond “Awaiting Carrier Pickup”, please send a Private Message to one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, BestBuy.com order number, phone number and email address.
Holiday shipping volumes can also mean extra delivery time for your orders as well, regardless of the carrier delivering your package. Weather may also have a decided impact on delivery times for your packages.
Please know that due the volume of orders we ship, it's not feasible for us to check every customer's shipping status within our normal turnaround times (as much as we would like to).
TL; DR #1 – If your orders still says, “Awaiting Carrier Pickup” 24-48 business hours after you get your shipping notice, please send a Private Message to one of the specialists, with your full name, BestBuy.com order number, phone number and e-mail address.
TL; DR #2 – If your order has exceeded the Estimated Delivery Date on your shipping e-mail or the carrier website, please send a Private Message to one of the specialists, with your full name, BestBuy.com order number, phone number and e-mail address.
We thank you for your patience and understanding and Happy Holidays!
|Deysha|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.