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New Member
Posts: 1
Registered: ‎12-04-2022

Ship to Store order delayed without updated pickup time

I am messaging about my ship to store order that has been delayed with no estimated pickup date noted. I made this purchase on November 26th when the item was in stock, but now if I tried to reorder the product, it is no longer in stock. I am concerned that I will not get this order or that my order will be cancelled because the item no longer exists. Would anyone be able to confirm that this item is actually en route to me and when a real estimated arrival date would be for this product? If I knew Best Buy's shipping system was so terrible that it cannot generate a tracking number, I would have never purchased the item here. 


I have tried to PM one mod (Alex) and cannot message anyone else due to the private messaging bug where it tells me my limt has been reached. And yes, I already tried the troubleshooting steps involving clearing cookies/browser cache and signing out and back in.

Social Media Specialist
Posts: 151
Registered: ‎12-29-2021

Re: Ship to Store order delayed without updated pickup time

Hello, Fantomfarhan,


I can understand that delays on orders can be difficult. I am glad to look into this for you. You can always get the most up to date information on Pick Up orders here. We will continue to speak through Private messages as I can see that you contacted us.



Thomas|Social Media Specialist | Best Buy® Corporate
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