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New Member
Posts: 1
Registered: ‎11-25-2022

Package not delivered



I ordered the SONY WH-1000XM4 Wireless noise-cancelling over the ear headphones in the color silver. My package was supposed to be delivered this afternoon on 11/25/2022. I live in an apartment complex, and I have checked everywhere including the nearby building, where they sometimes accidentally deliver to. I still cannot find my package even though it says that it's been delivered, on the details of the delivery it also says that the item has been damaged in the delivery process, which I don't know yet since it hasn't been delivered to me even though it says it is.


Hope I can receive some help with this.



Posts: 163
Topics: 1
Kudos: 26
Solutions: 43
Registered: ‎12-07-2021

Re: Package not delivered

Hi there, dxu2,


Welcome to our online community here on Best Buy Forums. I can certainly understand wanting your delivery in an accurate manner. 


I would be happy to look into this closer and assist where possible! 


To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number. 


Looking forward to connecting with you soon!

Ravi|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎12-01-2022

Re: Package not delivered

Going through the same issue. My delivery says it was picked up in store so FedEx was told by best buy to not deliver it. This company is a mess. They're customer support is so outsourced that no one knows what's going on. They scammed all of us during the gpu shortage and they are still at it.