I appreciate you taking the time to reach out to us! We know how important gifts are, and it's definitely that time of the year. We would never want any gifts to be ruined, and we hope that your Families enjoy their gifts greatly!
Many products on BestBuy.com will display the following message when checking out:
"Packaging reveals what’s inside
This item ships in its original manufacturer’s packaging. If this is a concern, you may want to ship to another address or switch to store pickup.
If there is anything additional that we can assist with, please don't hesitate to let us know."
While I'm not sure if this was shown while you were checking out, we would encourage you to keep your eye open as we do our best to notify of any potential issues such as this. If there is anything additional that we can assist with, please don't hesitate to let us know by sending us a Private Message to one of the specialists, with your full name, BestBuy.com order number, phone number and e-mail address.
Deysha|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!