Holiday Support 2022

[mj22]

Another admin was supposedly helping me, haven’t heard back after first reply. This is frustrating.
ORIGINAL POST:
Hello. Tried contacting customer service prior. I placed a large order for Black Friday, was sent multiple emails about my order because it was split up into different shipments. Received an email about the main item being “delayed” then I received another email about another item with a separate tracking number and it is not able to display the tracking information. The delayed package was supposed to be shipped within 48 hrs, I then get an email saying it was left at the front door.. it literally said 2 hrs prior in another email soon to be shipped. I’m not happy about this, I spent a lot of money. Missing package and misinformation. Also another item was delivered damaged and was not shipped in any other box - just a label and sent with tape on the damaged side.

[Bacarri-BBY Social Media Specialist]

Hey there, mj22,

Welcome back to the Best Buy Forums!

Thank for for reaching back out to address this matter. I do understand the concern regarding not being able to locate your delivery and having received a damaged item. I would also want to get down to the bottom of what's going on with my order. I am happy to continue assisting you in our private messages. Please continue replying in that thread so we can continue looking into your order.

Regards,

[marieoperry]

Was this resolved? I ordered Apple Watch Ultra on Thanksgiving. 4 days later I was delivered a damaged, empty box by FedEx. I immediately called Best Buy to notify that the watch did not arrive. Best Buy agreed to replace and would send replacement to local store. 10 days later, watch is NOT at store and we are getting a different answer and response from each customer service rep we speak to and have even tried to escalate and cancel the replacement to be refunded. We cannot get a confirmation email or our money back AND ARE OUT OVER $800 FOR A WATCH WE DID NOT RECEIVE. ABSOLUTE TERRIBLE CUSTOMER SERVICE BY BEST BUY. I am extremely disappointed and cannot get any traction on this issue. Best Buy is losing a future customer.

[mj22]

@mariaoperry NO, unfortunately it was/is not resolved! I just made another post because the reps keep going back and forth. I also tried calling BB right after also but ended up trying again here. They do not care - I think it’s the same people just pretending. They had me wait 3 days for a reply. They only replied because I ASKED for an update. There is no update, you can read my new post for insight. I hope we do get these issues resolved. If not I agree, Best Buy will lose future customers with us both.

[hockeycanuckjc Community Veteran]

Just a friendly heads up these posts are put into a queue and posting the same thing over and over may put you to the back of the line so to speak and reset this process all over. It is suggested to not post the same things multiple times.