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Holiday Return & Exchange Promise


Extended holiday return and exchange periods


Customers can shop with peace of mind with easy returns. And this year, the extended Holiday Returns Policy starts early. Purchases made Oct. 24, 2022, through Dec. 31, 2022, have an extended return period through Jan. 14, 2023, excluding items purchased with a third-party contract (e.g., activatable devices [cell phones, cellular tablets, mobile hotspots, cellular wearables] and AppleCare+ plans, etc.), major appliances and holiday products (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products, and all other terms and conditions of the Best Buy Return & Exchange Promise apply.

Qualifying Purchase

Last Day of Return Window**

Activatable devices*

14 days

Major Appliances and Holiday products

15 days

Most Best Buy purchases

Jan. 14, 2023

Best Buy Totaltech™ member purchases

Jan. 14, 2023, on purchases made Oct. 24–Nov. 16, 2022
60 days on purchases made on, or after, Nov. 17, 2022

*Verizon activatable devices have a 30-day return period for all customers.
**Day 1 is the date the customer acquires the product.

Best Buy may run tests of the Return and Exchange Promise in select locations and may amend these terms at any time.

Effective date: October 24, 2022

Deysha|Social Media Specialist | Best Buy® Corporate
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