I ordered Apple Watch Ultra on Thanksgiving. 4 days later I was delivered a damaged, empty box by FedEx. I immediately called Best Buy to notify that the watch did not arrive. Best Buy agreed to replace and would send replacement to local store. Almost 10 days later, watch is NOT at store and we are getting a different answer and response from each customer service rep we speak to and have even tried to escalate and cancel the replacement to be refunded. We cannot get a confirmation email or our money back AND ARE OUT OVER $800 FOR A WATCH WE DID NOT RECEIVE. ABSOLUTE TERRIBLE CUSTOMER SERVICE BY BEST BUY. I am extremely disappointed and cannot get any traction on this issue. Best Buy is losing a future customer.