10-31-2021 04:43 PM - last edited on 11-03-2021 11:46 AM by AndrewB-BBY
*If you are a Best Buy Totaltech™ or My Best Buy® member and you purchase a qualifying item (those identified 10/18/21–11/18/21 with a “Black Friday Prices Guaranteed” message on the store price tag and on BestBuy.com) and the price of the qualifying item goes lower than your purchase price prior to November 26, 2021, we will refund you for the difference between your purchase price and the lower price. Price applies to new items and excludes coupon, bundle (excluding qualified activation), free-with-purchase offers, discounted pricing after a trade in and pricing errors. Discounts due to carrier bill credit and trade-in offers are not included in the purchase price total for mobile phones for purposes of the Black Friday Price Guarantee. Best Buy plans reimbursement of the price difference in the following ways: Credit card purchases will be reimbursed on the credit card used at time of purchase; purchases with a Best Buy Gift Card will be reimbursed on the purchasing gift card; purchases with My Best Buy certificates will be reimbursed as My Best Buy points; and cash purchases will be reimbursed via a check mailed to the address on record for the My Best Buy account. Best Buy reserves the right to send a gift card or e-gift card as a method of reimbursement for the difference. Reimbursements are scheduled to take place by December 15, 2021.
When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want our retail store to price match. We will then review and verify the price match request. A price match request after a purchase at a store for items shipped to the customer can only be requested by the purchaser (the person who was listed in the "Bill To" section of the order).
When making a purchase, or during the return and exchange period, price match requests from BestBuy.com are handled via online chat or phone. Please tell us about the lower price that is still in effect that you want us to price match. We will then review and verify the price match request. By phone, call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com price match request. Online chat price match requests must be made by the product purchaser. We reserve the right to limit price match online chat requests.
BestBuy.com price match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, and BestBuy.com orders with store pickup are considered BestBuy.com purchases for purposes of the Price Match Guarantee. A price match request after a purchase for items shipped to the customer can only be requested by the purchaser (the person who was listed in the "Bill To" section of the order).
11-22-2021 10:59 AM