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Registered: ‎09-23-2010

Black Friday FAQs

What is the extended holiday return and exchange policy at Best Buy?

Buy your gifts and other items this holiday with the knowledge that Best Buy has easy returns. Purchases made October 18, 2021, through January 2, 2022, have an extended return period through January 16, 2022, excluding items purchased with a third-party contract (e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, and cellular wearables) and AppleCare monthly plans, etc.) and holiday products (e.g., artificial trees, lights, decorations, etc.). Other exclusions apply. All other terms and conditions of the Best Buy Return & Exchange Promise apply.  
 

Should I wait until Black Friday to start purchasing my holiday gifts?

No. Holiday sales are starting on October 18, 2021, at Best Buy this year. Black Friday ad items are limited-quantity items with no rainchecks. When they are sold out, they may be sold out through Black Friday. To ensure you get our Black Friday price starting on October 18, 2021, look for items marked with our “Black Friday Price Guarantee.” 
 

What is the Black Friday Price Guarantee?

It’s how we give our Best Buy Totaltech™ and My Best Buy® members peace of mind. If you make a purchase on a “Black Friday Price Guarantee” item and the price goes down on or before November 26, 2021, we’ll refund you the difference.  
 

How does the Best Buy Black Friday Price Guarantee work? 

If you are a Best Buy Totaltech™ or My Best Buy® member and you purchase a qualifying item (those identified 10/18/21–11/18/21 with a “Black Friday Prices Guaranteed” message on the store price tag and on BestBuy.com) and the price of the qualifying item goes lower than your purchase price prior to November 26, 2021, we will refund you for the difference between your purchase price and the lower price. Price applies to new items and excludes coupons, bundles (excluding qualified activation), free-with-purchase offers, discounted pricing after a trade-in and pricing errors. Discounts due to carrier bill credit and trade-in offers are not included in the purchase price total for mobile phones for purposes of the Black Friday Price Guarantee. Best Buy plans reimbursement of the price difference in the following ways: Credit card purchases will be reimbursed on the credit card used at time of purchase; purchases with a Best Buy Gift Card will be reimbursed on the purchasing gift card; purchases with My Best Buy certificates will be reimbursed as My Best Buy points; and cash purchases will be reimbursed via a check mailed to the address on record for the My Best Buy account. Best Buy reserves the right to send a gift card or e-gift card as a method of reimbursement for the difference. Reimbursements are scheduled to take place by December 15, 2021. 
 

What are the different ways that I can shop Best Buy this holiday season?

You can shop in person or virtually or over the phone. You name it, we’ve got a way for you to shop.

What are the different ways I can receive my goods from Best Buy this holiday season?

 

This year, more than ever, you will have many options to get your purchases how and when you want to get them, from easy, fast delivery to the convenience of visiting your local Best Buy.

 

What is contactless Curbside Pickup?

Contactless Curbside Pickup is a safe, convenient and easy way to get your tech this holiday. Place your order online and select the “Curbside Pickup” option and your nearest store. Park in the designated “Curbside Pickup” area, let us know you’ve arrived, and our team will deliver your order directly to your vehicle while maintaining proper social distancing and safety protocols. 
 

What safety protocols does Best Buy have this holiday season?

As has been the case throughout the pandemic, and especially true this holiday season, nothing is more important to us than the safety of our customers and employees. Want to head to a store? We have enhanced safety measures.
 

What are Member Monday events?

Member Monday events are a new series of special events that offer Best Buy Totaltech™ and My Best Buy members exclusive deals on some of the hottest tech. Member Monday kicks off Monday, Oct. 18, and will run on select Mondays throughout the holiday season.
 

Does Best Buy price match during the holidays?

Yes. The Best Buy Price Match Guarantee is in effect throughout the holiday season (excluding the Friday before Thanksgiving Day through the Monday after Thanksgiving). See full Price Match Guarantee details.
 

Are Best Buy retail stores open on Thanksgiving Day?

No. Best Buy retail stores will not be open on Thanksgiving Day.
 

Does Best Buy offer layaway?

Best Buy does not offer layaway. However, Best Buy offers flexible financing options with the My Best Buy Credit Card, as well as a lease-to-own option with Progressive Leasing.