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Posts: 165
Registered: ‎09-23-2010

Shipping Order Tracking and You: A Self-Help Guide!

Hello everyone!


Welcome to our forum community!  While this holiday season is sure to look different, especially during the normally incredibly busy Black Friday weekend leading into Cyber Monday week; one thing is always constant in that Best Buy takes a lot of orders!  


So, what can you do to help keep yourself abreast of your order status?  Here's some tips that may help:


  1. Jot down your order numbers as you place your order(s).  That way if you don't immediately get your order confirmation, you can still check on the status of your order here until the email confirmation shows up.  With the volume of orders that happen during this time, you may not receive your order confirmation email for a few days.
  2. Checking your order status here is a great way to see where your order is at.  Please keep in mind that because of the volume of orders coming in, it's not uncommon for the status of your order to be delayed by 7-10 days as we work through processing them.
  3. Delivery services are generally inundated with packages shipping during the holiday, so be prepared for possible delays due to volume, weather or both. In some cases, we may choose different carriers to deliver your order.  If your order has not arrived by its estimated delivery date, please give it one or two more days before reaching out to us.
  4. With the large number of orders coming in, and demand outweighing supply for some products, you may receive delay emails on your order.  We will fulfill your order as soon as we can, but we have no ability to influence how fast your order is filled.
  5. Once your order is with your carrier, checking the provided tracking number will generally provide the best insight into the most up-to-date ETA, along with any delays while in transit. 
  6. If your order has exceeded the Estimated Delivery Date in your order shipping email or on the tracking page of the carrier’s website, please send a Private Messageto one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, order number, phone number and email address.
  7. Orders generally cannot be cancelled beyond the first 30 minutes after being placed.  You can find more information here.


Please know that due the volume of orders that come in, it's not feasible for us to check every customer's order status within our normal turnaround time (as much as we would like to).  For more immediate assistance, please contact us at (888) 237-8289.


TL; DR #1 - We're able to provide the same information that you can see by checking your order status here. 


TL; DR #2 – If your order has exceeded the Estimated Delivery Date on your shipping email or the carrier website, please send a Private Message to one of the specialists, with your full name, order number, phone number and email address.


We thank you for your patience and understanding and Happy Holidays!