10-13-2020 10:25 AM
Welcome to our forum community! While this holiday season is sure to look different, especially during the normally incredibly busy Black Friday weekend leading into Cyber Monday week; one thing is always constant in that Best Buy takes a lot of orders!
So, what can you do to help keep yourself abreast of your order status? Here's some tips that may help:
Please know that due the volume of orders that come in, it's not feasible for us to check every customer's order status within our normal turnaround time (as much as we would like to). For more immediate assistance, please contact us at (888) 237-8289.
TL; DR #1 - We're able to provide the same information that you can see by checking your order status here.
TL; DR #2 – If your order has exceeded the Estimated Delivery Date on your shipping email or the carrier website, please send a Private Message to one of the specialists, with your full name, BestBuy.com order number, phone number and email address.
We thank you for your patience and understanding and Happy Holidays!