10-13-2020 10:02 AM
Well, you’ve made it this far without any problems! You placed your order, it shipped out and your tracking has kept you up to date on where it is and then the worst thing possible happens:
Your tracking shows it was delivered, but you can’t find the package(s) anywhere!
We can absolutely understand the concern that this may cause you and fortunately, we’re here to help!
In these situations, there are a few things that you can do first to verify if your order is truly missing:
If after that point you still haven’t located your package, please send a Private Message to one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, BestBuy.com order number, phone number and email address, or contact us at (888) 237-8289 for more immediate help.
TL; DR – Check around, maybe a neighbor has it, it’s in your mailbox or at the apartment office. Then if you don’t have it, please send a Private Message to one of the specialists with your full name, BestBuy.com order number, phone number and email address.
We thank you for your patience and understanding and Happy Holidays!