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Registered: ‎09-23-2010

Curbside and Store Pickup: What to Expect

Greetings, Fellow Holiday Shoppers,

It’s that magical time of year again, and all of the teams here at Best Buy are working hard around the clock to help make your holidays extra special. We’re taking extra precautions at our stores this year, and are also offering curbside pickup options. Here are some tips to help you prepare for your store pickup order.

 

  1. We’ll send you a pickup notification when your order is ready. While we aim to have orders ready within one hour, there may be delays in preparing your order, particularly during peak times. We don’t recommend visiting the store until you have received notification that your order is ready. Our support teams may contact you over the phone or send an automated email if there’s a problem with your order. Check out this post for help on how to check on the status of your order. Please know that due the volume of orders that come in, it's not feasible for us to check every customer's order status within our normal turnaround time (as much as we would like to). For more immediate assistance, please contact us at (888) 237-8289.

  2. There may be a wait time for service or to enter the store. Best Buy will be following any local and CDC recommendations when it comes to the number of customers that will be permitted in the store at any given time. Our stores should have an associate that will be acting as a host at the front of the store to help ensure guidelines are followed and to help direct customers to the correct line for the service they need.

  3. Skip the line - Curbside Pickup is available. While checking out online, you’ll see an option to have your items brought to your car via curbside service. There are designated curbside pickup spots at all our stores. Simply park in one of these spots, use the Best Buy App to input the number of the spot that you’re in, and an associate should be out shortly to assist you (there may be some delays during peak times). Staying in a heated car while you finish up your holiday shopping sounds like a great plan to me.

TL;DR: Keep track of your order status online and don’t stop by the store until you receive a notification that your order is ready. There may be a wait at the store due to capacity limits, so try to plan ahead. When checking out online, there is a new option to pick up your order curbside.