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Posts: 1
Registered: ‎12-18-2018
Accepted Solution

looking a gift horse in the mouth


a month ago, back during one of the big sales, i placed a order from just a $3.99 bluray. within due time i received it. it was exactly what i ordered, i got it at a great price, and i was happy with it.  so why am i here you ask?  well, oddly enough, today(exactly a month later) i just received a full refund that i didnt expect, and never asked for. im not complaining, but i thought i would let someone know you had a glitch somewhere.


i would have contacted customer service directly, but they seem to have made that impossible other than by phone, and while i am an honest person,  im not about to waste a whole day on hold for a $4 error in my favor.

Posts: 2,764
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Registered: ‎04-18-2017

Re: looking a gift horse in the mouth

Tis the season 2Ply-


Give me a second to check my list that someone was supposed to check twice!  All kidding aside, we truly appreciate your post and the heads up about the charges you were seeing.  Best Buy couldn’t hope to be where we are today without having amazingly awesome customer’s like you, and I’m thankful you stopped by the Best Buy forums to share! 


I would like to dig a little deeper into this which will require me confirm your order information.  Please send me a private message that contains your full name, phone number, email address, shipping address, and the order number you’re speaking about. 


Click the private message button in my signature line below to keep your information away from the public forums!   



JJ|Social Media Specialist | Best Buy® Corporate
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