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New Member
Posts: 2
Registered: ‎01-02-2019

eBay purchase

Hello, I purchased an item on eBay on 11-25-18. It was for a Christmas gift but they did not like it so I was trying to request a refund but the Best Buy eBay team denied it. I am wondering why since there should have been an extended return policy for the holidays. I am also trying to return the item in store. Please advise.
New Member
Posts: 2
Registered: ‎01-02-2019

Re: eBay purchase

going to bump this up

Posts: 4,616
Topics: 29
Kudos: 436
Solutions: 252
Registered: ‎12-23-2016

Re: eBay purchase

Hello Donaldcao,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this.


As noted here, most eBay purchases through our store should qualify for our extended holiday return period. I’d be happy to check into this for you to see if I can determine why the return may have been denied.


Please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number, if you have it. Please also let me know how you got in touch with our eBay team to speak about this, just so I can check into that as well.



Kyle R|Social Media Specialist | Best Buy® Corporate
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