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Registered: ‎01-07-2019

computer sales let down

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orderr number #{removed per forum guidelines}  ibuypower ordered on 11/26/2018 black friday, bb said it will be there in 2 weeks, order delayed, ready dec10 still delayed, so ended up with a moniter and no computer on christmas for my child, it was a xmas present from santa, santa didnt deliver, my son xmas ruined, called ibuy power jan 2, they said shipped out jan 3, oreder delayed, it would be cancelled jan 4, so i called and said i didnt want order cancelled, he said he would extend it, yet order cancelled next day, cakk num,ber {removed per forum guidelines},  ibuypower, desktop intel core i7-32gb niv geforce gtx1080-240,3 tb model bb782,sku 5926702,, i never reciceved computer for my son, the price was 1599 with these features, now if i want a similar one it cost 2800 or more, cost me 1300 more, now what , what can you guys do so i cant get my son a similar featured computer without the 1300 cextra cost, my 10 year old son xmas ruined, now he is mad at santa and doesnt trust or believe in him anymore, the joy fo santa is gone cna you guys help, i dont have extra cash to get similar computer with those features ,thank you mandy and mairelys

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Registered: ‎11-30-2015

Re: computer sales let down


Good Morning, mairelys,


An iBuyPower is quite the gift from Santa! We’re sorry to hear that your order was delayed and eventually cancelled. We understand that can certainly throw a wrench into your plans to gift your son a nice gaming tower. We’d be happy to see what light we can shed on this.


Can you please send us a private message with your full name, phone number, and email address? We’d be happy to review your order to see what additional insight we can shed on this matter for you. You’re welcome to send us a private message by choosing the private message button in my signature. However, we’d be unable to make any promises on a particular outcome at this time.



Mariah|Social Media Specialist | Best Buy® Corporate
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