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Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

I sent the information.

 

The only difference between the two orders is that the first one was processed compltely by Best Buy.

 

Meaning an actual human took time to process it.

 

The second order was cancelled immediately. I immediately got an email that said it was cancelled, which tells me no human looked at my order or manually cancelled it.

 

That tells me it was a SYSTEM issue on Best Buys end.

 

That's the only thing that was different, and it's clerarl on Best Buys end.

Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Hello, Terrestialseal,

 

Thank you so much for sending me a private message with the details I had requested. I’ve sent you a follow up one. Can you please check your private messages? You should be able to do so by logging into your forum profile and selecting the orange envelope in the top right-hand corner.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

I've sent you all of the info that you've asked for now, including two phone numbers.

 

I am now waiting for someone to help resolve this issue.

Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

They wont let me send private messages anymore.

 

Not sure why.

 

I see the last message and I cant respond to it with more info.

 

I guess this is just another attempt to prevent me from receiving the money that's rightfully mine.

Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Hello, Terrestialseal,

 

Can you please clear your browser’s cache and cookies? That should allow you to bypass the error message you’re receiving when trying to send us a private message. Please let us know if that troubleshooting doesn't fix the issues you're having. 

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Now they are limiting my ability to post to THIS thread...

Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

I've given you my info in messages so Id like to keep the rest of the conversation here and public.

 

The order still says it's being authorized, so you guys are STILL not canceling the order completely.

 

I spoke to Paypal customer support and they said that every merchant has a dedicated Paypal manager, that handles Paypal orders for BEst Buy.

 

Yet your own customer service team has denied, MULTIPLE TIMES, that such person or department exists.

 

This is starting to look like fraud.

 

I've already been lied to, many times, about the circumstances of this ordeal and I still have not been granted a refund.

 

 

Recognized Member
Posts: 114
Registered: ‎09-03-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Do you honestly believe Best Buy has singled you out to be the person they are going to mess with? Your refund is going to come. Instead of being rude, how about being understanding and you'll receive your refund. I've been in this position also. It is frustrating but don't take it out on someone who didn't have anything to do with the problem.
Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

It's pretty obvious I'm not being singled out, and that this is an ongoing problem with BEst Buy.

 

If you'd clicked on the above link before sending your message you'd know that this same exact scenario has happened before MANY times. You can even GOOGLE and see the hundreds of people complaining about this same issue.

 

Keep shilling for BB and take your energy elsewhere.

Posts: 6,276
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Terrestialseal,

 

As Faith-BBY and I have both confirmed we’re not seeing a current authorization for this purchase. However, I did bubble up your concerns for further review to ensure nothing got caught up on your end that we may not be able see between PayPal and Best Buy. Continuing to post across our social media channels will not get you a different response. We’ve provided you Best Buy’s official answer on this matter and ask for your patience moving forward. I’d be happy to follow up with privately once I have an update to share with you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!