Add Product

Search Results:

Reply
Member
Posts: 16
Registered: ‎12-26-2018

WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

At this point I dont think anyone should use the BestBuy.com site for online purchasing. They are known for stealing funds, and there have been at least 50 complaints on this board about Best Buy stealing, and holding money from refunds or cancelled orders.

 

They stole my money DAYS before Christmas, and still refuse to refund my $1500 order that they cancelled.

 

I made a purchase on Best Buy.com fro a computer that I would pick up in-store. They cancelled that oder, and I was told by the employees of that store that they didn't have any in-stock, and to re-order from a different location. I was refunded immediately for this order, through paypal, in less than 15 minutes....BUT....and lsiten carefully....I proceeded to place another order for the  computer at another location, and soon after it was cancelled  as well...BUT THIS TIME  I wasn't refunded.

 

In fact, I called the store and this time they told me they hadn't gotten ANY online orders, and they couldn't even see my oder in their system. This was strange because they could see the order at the other location, no problem.

 

It's been almost a week and Best Buy refuses to initiate a refund.

 

I know for a FACT that it's possible to get a same-day refund, and I've waited almost an entire WEEK.

 

This is obviously a glitch in their system that they're refusing to fix. 

 

Paypal cannot release the funds until my order has been processed completely, and that cannot happen until Best Buy decided to release the funds because the order is cancelled.

 

Best Buy is a greedy company and they want tnothing than to inconvinience the people that still purchase from them. 

 

The computer was close to $1500, and because it was getting close to Christmas I went ahead and bought the computer in-person.

 

So NOW my family has $1500 of our hard-earned money in Best Buy LIMBO because this greedy company can't simply process the refund so I can have access to my funds.

 

I've made 3 calls to Paypal, and they told me what I know is true: That they process refunds imediately if the merchant (Best Buy) fully completes the transation and cancels the order.

 

I've also made 5 calls to Best Buy, and other than lying to me about the refund time (They said it could take 30-days, yet I've already gotten a same-day refund from them, so I know it's possible and a standard practice), someone with a foreign accent in a callcenter in WHO KNOWS WHERE actually asked me to call my bank on a 3-way call to discuss this.

 

This was SO inappropriate that an employee from Best Buy would ask me to call a financial institution, and listen in while I give the last four of my ss# and other identifying information in order to try and fix a situaiton that is CLEARLY Best Buys fault.

 

They CAN cancel out order and give same-day refunds (After all, I recieved one less than a week agao!) But they're choosing NOT to.

 

My family works hard for our money and the last thing we should have to do, ESPECIALLY after going out and actually purchasing a $1500 computer from Best Buy in person, is let Best Buy hold ANOTHER $1500 of our hard-earned dollars.

 

 

Thank GOD my family is financially stable enough to not imemdiately need the $1500 they stole from us...but it's STILL our money and it's still sad that Best Buy is ripping people off during this time of year or AT ALL.

 

I can't imagine being a family that saved money for christmas gifts for their kids, and but due to FRAUD they have their money stolen and their kids end up without presents because they decided to grab a good deal and order online.


Best Buy customer service is horrible, and they will lie to you every day of the week just to get you off the phone. If you dont want to be taken advantage of, please buy in-person, or simply don't shop at Best Buy at all.

 

We are a Military family, and we work hard for our money. The fact that Best Buy is so casually stealing from us and ripping off MANY others should make you think twice before spending your hard-earned money in their establishments.

Best Buy Employee
Posts: 646
Registered: ‎01-09-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Keep in mind, the money isn’t with Best Buy it is stuck in PayPal “limbo”. While Best Buy might be able to aid PayPal in fixing the account, the funds never moved over to Best Buy since the order canceled. Best Buy also has no intention of keeping this money they do not have. Due to the nonstandard methods PayPal employs, this happens from time to time. This isn’t a bash of PayPal, I use them all the time as well. But ask anyone who is used to dealing with traditional money transfers and they’ll tell you it’s a different ballgame. One of the Moderators here should be by soon to look over the transaction and see what assistance they can provide.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

CUSTOMERS READING: Please not that This response is a perfect indication of what you'll get if you try to call Best Buy customers service.

At this point consumers know how Paypal works. The fact that you, or anyone else conveniently can't explain how I got a same-day refund on ONE order, but when I order again I can't get a refund...it all screams SCAM and FRAUD.

I'm a business owner and I know how Paypal merchant accounts work, and I've called paypal enough times to confirm that the problem is on Best Buy's end.

People, PLEASE BEWARE that this is simply another tactic they use to NOT explain why they are keeping your money.
Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

And so they can't say it doesn't happen:

 

 

Here's a thread where a person was dealing witht he same issue: https://forums.bestbuy.com/t5/BestBuy-com/BEWARE-If-you-pay-with-PayPal-on-Best-Buy-com/m-p/1125376#...

 

Funny thing is that issue was shortly resolved after complaining on THIS board.

 

Think about why that is, and think twice before putting your money in the hands of people who are careless, and dont beleive in customer service or doing the right thing.

 

At the end of the day it's the holiday season and NO ONE should be trying to figure out where almost $1500 of their hard-earned dollars are.

 

I thought ordering online was the smart and convinient thing to do for a busy family, and I was wrong.

 

If you're reading this and are thinking of buying online please go elsewhere.

Best Buy Employee
Posts: 646
Registered: ‎01-09-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

How does Best Buy benefit from this since the money is still in PayPal possession? This is a simple mistake caused by two canceled orders in rapid succession that most likely will resolve itself with time. The other thread you linked to is the exception, not the rule. Every once in a while, we do have to assist in getting PayPal to release your money that they are holding. In my dad’s business, he stopped offering PayPal as a payment option because of scenarios like this. Best Buy is committed to doing the extra work just to allow customers the option to choose how they want to pay.

But it sounds like you’ve already made up your mind. Disregard everything I stated except the last sentence. I’ll repeat it here:

“One of the moderators should be by soon to look over the transaction and see what assistance they can provide.”
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

It’s very funny how this Best Buy employee is reframing things to suit their narrative. “How does this benefit Best Buy?” I don’t know, how does stealing money benefit criminals?

Whoever is reading that isn’t a BB employee: please note that these types of manipulation tactics will be used if ever there is a situation where your money is being held.

Highlighted
Recognized Member
Posts: 109
Registered: ‎09-03-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Jdogg gave a very good answer and I guarentee the moderator is going to say the same thing. Paypal returns take awhile. I stopped using Paypal for most things because of this.

Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Please don't listen to these people claiming it's only Paypal.

 

Notice that they can't seem to explain the first time I got a SAME-DAY refund.

 

Before you people say its paypal, please explain why my first cancelled order refunded within 15 minutes.

 

If you can't explain that it's CLEAR that you're just saying whatever you need in order to make Best Buy look good.

 

 

Member
Posts: 16
Registered: ‎12-26-2018

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

I see they've moved my complaint to another board.

 

Seems shady to me, I posted in the right section.

 

All of this manipulation when you could just give me my money back.

Posts: 6,267
Topics: 100
Kudos: 399
Solutions: 290
Registered: ‎11-30-2015

Re: WARN EVERYONE YOU KNOW: Do NOT shop BestBuy.com with Paypal

Good Afternoon, Terrestialseal,

 

Thank you so much for taking the time out of your day to seek our advice on this matter. We’re sorry to hear that your orders cancelled and you’re not seeing a refund for the most recent one you had placed. We understand how frustrating this situation can be when PayPal and our phone representative are just pointing at each other to fix it.

 

PayPal refunds should only take 24 hours to be visible on your end, however, in some cases they can up to one month. Additionally, PayPal refunds can be finicky. We’d be happy to review your most recently cancelled order to see what further insight or assistance we may be able to offer you. Can you please send us a private message with your full name, phone number, email address, and BestBuy.com order number? A private message can be sent to us by choosing the blue “Private Message” button next to my name at the bottom. We look forward to your reply to dig into this deeper for you.

 

Respectfully

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!