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Posts: 1
Registered: ‎01-07-2019

Tracking a return

Hello all,


So I bought a Nintendo Switch over the holidays for my little brother as a christmas present. Not knowing that he already gotten one from my aunt a few weeks prior. So I decided to return the nintendo switch, all went smoothly at the customer service counter and she said I was all set. It's been 6 business days now and I still haven't seen the return back into my account. If there is anyway to confirm/track my return it would be much appreciated.


Thank you

Posts: 6,267
Topics: 100
Kudos: 399
Solutions: 290
Registered: ‎11-30-2015

Re: Tracking a return

Greetings Brianico797,


Welcome to our community! A Nintendo Switch is a very kind gift to give to your brother. Thank you for choosing Best Buy for your purchase. We’d be happy to see what insight we can shed on to your refund for you.


Our Return & Exchange Promise shares that refunds can take up to seven days to appear on your end depending on your financial institution’s processing time. Can you please send us a private message with your full name, phone number, email address, and the order number or the customer service pin off of your receipt? We’d be happy to see how we might be able to shed some further light on your refund for you. A private message can be sent to us by choosing the blue “Private Message” button next to my name at the bottom. We look forward to your reply!



Mariah|Social Media Specialist | Best Buy® Corporate
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