01-10-2019 09:11 AM
Welcome back to the forum! I hope you and your family had a lovely holiday season—I can’t believe it’s already over! You ask a great question.
As long as you have a receipt for the purchase, you or your parents should both be able to return this product to any Best Buy store. Keep in mind that our extended Holiday Return & Exchange Promise is just about over, though. Any purchases made between October 28-December 28, 2018, must be returned or exchanged by January 12. If your parents are Elite or Elite Plus members in the My Best Buy™ program, they’d have until January 27 or February 11, respectively, to make a return.
I hope this helps. Thank you for writing to us.
|Sam|Social Media Specialist | Best Buy® Corporate|
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