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Posts: 1
Registered: ‎12-28-2018

Re: Black Friday Return incomplete

I had the same exact thing happend to me when I returned ipad. I didn't get back $29.99. Why didn't Best Buy held bak $29.99 for webroot that I didn't use or download and that had 0.00 listed on my receipt

Posts: 6,276
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Registered: ‎11-30-2015

Re: Black Friday Return incomplete

[ Edited ]

Hello, contactme133,


Welcome to the Best Buy Support Online Forum Community! We appreciate the time you’ve taken to post to our community about your iPad return and partial refund. We’d be happy to shed some light on this for you.


Our Return & Exchange Promise shares in the event you’d return an item associated with a free item we’d be happy to refund you for the items you did return. Typically, under our policy software items aren’t able to be returned. Can you please send us a private message with your full name, phone number, and your email address? A private message can be sent to us by choosing the blue button in my signature. We look forward to your reply to review your return in more detail with you.



Mariah|Social Media Specialist | Best Buy® Corporate
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