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Posts: 1
Registered: ‎01-01-2019

Product return



i bought my xbox one x on Black friday. I have only used it a couple of times. Am I able to return it since it’s under the holiday return policy? I did use the codes for Xbox live gold and Xbox game pass. Would that just be deducted from my return value? 



Posts: 4,617
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Registered: ‎12-23-2016

Re: Product return

Hello Mejnic98,


Welcome to the Best Buy Community forums. I’m sorry to hear that your Xbox One isn’t working out for you.


We should be able to accept a return on it under our Return & Exchange Promise, up until Jan. 12. That’ll be pushed out another 15 or 30 days if you are an Elite or Elite Plus My Best Buy member, respectively.  


Please be sure to return all of the accessories that were included with it, or a deduction may be applied to your refund.


If you have any other questions, please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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