10-30-2018 12:46 PM
Our Price Match Guarantee does not cover:
When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want the Best Buy retail store to price match. Best Buy will then review and verify the price match request on a Best Buy device.
When making a purchase, or during the return and exchange period, price match requests from BestBuy.com are handled via online chat or phone. Please tell us about the lower price that is still in effect that you want Best Buy to price match. Best Buy will then review and verify the price match request on a Best Buy device. By phone, call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com price match request. Online chat price match requests must be made by the product purchaser. Best Buy reserves the right to limit price match online chat requests.
BestBuy.com price match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store are considered BestBuy.com purchases for purposes of the Price Match Guarantee. A price match request after a purchase from BestBuy.com can be requested either by the person to whom the product was shipped, or by the person who was billed for the purchase.