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Posts: 3
Registered: ‎12-27-2018
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Overnight shipping 6 days ago still not shipped

I placed an order almost a week ago with overnight shipping and it still hasn’t shipped. I can select the same items right now and it says that it can be delivered next day. What’s the deal?
New Member
Posts: 3
Registered: ‎12-27-2018

Re: Overnight shipping 6 days ago still not shipped

I’ve called both bestbuy and fed ex and neither has my package. This “was” a Christmas gift but all I’d like now is help getting this package to me so I can return it or canceling my order. As two days after it didn’t arrive I was able to go to the store and purchase what I ordered.
Posts: 2,656
Topics: 17
Kudos: 274
Solutions: 143
Registered: ‎11-29-2016

Re: Overnight shipping 6 days ago still not shipped

Good morning Idk5678,

 

Welcome to our forums, and thank you for connecting with us.  I’d be pretty letdown if the Christmas gift I ordered was seemingly lost in transit, so I completely understand your disappointment with this experience.

 

I’d like to review your order further and see what options we can explore to resolve this issue, but there’s a few pieces of information I’ll need you to verify with me before I’m able to do so.  If you could send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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